FAQ

Ordering

How do I place an order?

Order straight through the website, or get in touch and we will help. If you are not sure what to send, tell us the occasion and a little about the person. We are good at this.

Can I customise my arrangement?

Yes. If you have a favourite flower in mind, a colour palette, or a vibe you are going for, add a note when you order or reach out and we will work it through with you.

How far in advance should I order?

For everyday bunches, 24 to 48 hours is plenty. For weddings, events or larger orders we would love to hear from you two to four weeks out so we can source exactly what you are after. If you are in a pinch, get in touch anyway. We are pretty good at making things happen.

Do you do weddings and events?

We do, and we love it. From small ceremonies to full floral suites, bouquets, centrepieces and everything in between. Get in touch to start the conversation.

Delivery

Do you offer same-day delivery?

Yes. Same-day delivery is available on orders placed before 12pm noon on weekdays. Orders placed after noon go out the next available day.

Where do you deliver?

We deliver across Australia, metro and regional. Pop your postcode in at checkout and it will tell you straight away.

What does delivery cost?

Standard delivery is $19.95, with faster options priced at checkout.

What happens if no one is home?

Our driver will leave the arrangement in a safe, shaded spot at the door and let you know. If you would rather we left it with a neighbour, or you have any other instructions, pop them in the order notes and we will follow them.

Flowers and quality

How fresh are your flowers?

Freshness is the whole thing. We source several times a week from trusted local and seasonal growers, and every stem is conditioned in-house before it goes into an arrangement. We are not in the business of wilted flowers and never will be.

How do I keep my flowers fresh longer?

A few simple tricks go a long way. Keep them out of direct sunlight and away from heat, change the water every couple of days, and give the stems a fresh diagonal cut every few days. If there is a packet of flower food in there, use it. It genuinely helps.

What if my flowers do not look exactly like the photo?

We work with real, seasonal blooms, so some substitutions are sometimes necessary. We always stay true to the colour palette and the overall feel, and often the result is better for whatever was freshest that day. If something major changes we will let you know first.

Can I avoid certain flowers?

Yes. Add a note with your order and we will leave them out. Lilies are the usual one, since they are toxic to cats.

Returns and support

What if I am not happy with my order?

Tell us. If something is not right, reach out within 24 hours of delivery and we will make it right, whether that is a replacement, a credit or a refund. We stand behind every arrangement that leaves us.

How do I get in touch?

Through the contact form, or by email at wecare@melsflowers.au. We are always happy to hear from you.