llms.txt
# Mel's Flowers > Australian online florist delivering fresh seasonal flowers, designer bouquets, arrangements, plants, and thoughtful gifts across Australia. Operated by Bloomex Pty Ltd (ABN 27 147 609 443), Level 9, 550 Bourke Street, Melbourne VIC 3000, Australia. ## What we do - Product range: fresh seasonal flowers, bouquets, arrangements, plants, and gifts - Prepared fresh across our Australian production facilities in Sydney, Melbourne, Brisbane, Adelaide, and Perth - Multiple arrangement sizes (such as Classic, Deluxe, and Supersize) plus optional vases, chocolates, teddy bears, wines, and gift add-ons - 24/7 Customer Care by phone (+61 1800 905 147), email (wecare@melsflowers.au), and website live chat - All product prices are displayed in Australian Dollars (AUD) and include GST ## Delivery Fees, Cut-Off Times & Coverage - Standard Delivery: A$14.95, or FREE when the order total after any discount is A$99.95 or more. - Next Day Delivery (where available): A$17.95 when ordered by 1:00 pm in the delivery location, or FREE when the order total after any discount is A$99.95 or more. Next-day orders placed after 1:00 pm (up until midnight in the delivery location the day before delivery) are charged the Same Day rate (A$19.95, free from A$148.95). - Same Day Delivery (selected metro areas): A$19.95 when ordered by 1:00 pm in the delivery location (Monday to Saturday), or FREE when the order total after any discount is A$148.95 or more. - Regional Express Delivery (eligible regional addresses): A$24.95, or FREE when the order total after any discount is A$248.95 or more. Shown at checkout with its delivery date only for addresses where it applies. - Delivery Days & Hours: Monday to Friday, and Saturday where checkout offers a Saturday date (third-party courier routes are Monday to Friday only). Business addresses are delivered between 8:00 am and 5:00 pm; residential addresses are delivered between 8:00 am and 9:00 pm. No Sunday delivery. - Redelivery Fee: A$14.95 applies if redelivery is required due to an incorrect address or where no safe drop is possible. ## Order Changes & Cancellations - Order Changes: Free within 1 hour of placing the order (provided the order has not yet been prepared or dispatched). An A$10.00 administration fee applies to changes requested more than 1 hour after ordering. - Cancellations Within 1 Hour: Free of charge (unless already prepared or with the courier). - Cancellations 1 Hour After Ordering up to 36 Hours Before Delivery Date: An A$25.00 cancellation fee applies. - Cancellations Less Than 36 Hours Before Delivery Date: A cancellation fee equal to 100% of the product cost applies. - Prepared or Dispatched Orders: Orders already prepared or with the courier cannot be cancelled. - Peak Period Non-Cancellation Window: Orders for delivery on Valentine's Day (14 February), Mother's Day, the three delivery days before either, or from 21 to 24 December cannot be cancelled or refunded for a change of plans once the free 1-hour cancellation window has passed, even with a cancellation fee. This never affects statutory rights under the Australian Consumer Law. ## Freshness, Substitutions, Alcohol (18+ ID) & Australian Consumer Law - Quality & Freshness Claims: Contact wecare@melsflowers.au within 7 days of delivery for fresh flowers and fresh food (and as soon as a problem is noticed for plants and other non-perishable gifts) with your order number and a clear photo. We aim to acknowledge within 1 business day and offer a free replacement resend, or a full refund for a major failure under the Australian Consumer Law. - Substitutions: Seasonal substitutions are always of equal or greater value while preserving the overall style, colour palette, and occasion. If a chosen product is unavailable altogether, we contact the customer and hold the order for approval or provide a full refund. - Alcohol Delivery (18+ ID Required): Both purchaser and recipient must be aged 18 or over. Valid photo ID is checked on delivery, and orders containing alcohol are never left unattended. - Promotions & Vouchers: One promo/voucher code per order, entered before payment. Eligible A$20 SMS gift certificates are issued as store credit toward product prices and do not cover delivery fees or taxes. - Complaints Handling: Free to lodge; acknowledged within 1 business day; aimed resolution within 5 business days; senior review available within 10 business days, plus external escalation rights to state Fair Trading or the ACCC. - Verified Customer Reviews: All product reviews on melsflowers.au are exclusively from verified buyers on melsflowers.au; both positive and negative reviews are published unedited. ## Official Store Policies & Key Links - Homepage: https://melsflowers.au/ - Frequently Asked Questions (FAQ): https://melsflowers.au/pages/faq - Contact Customer Care (24/7): https://melsflowers.au/pages/contact - Terms of Service: https://melsflowers.au/policies/terms-of-service - Refund Policy: https://melsflowers.au/policies/refund-policy - Shipping Policy: https://melsflowers.au/policies/shipping-policy - Privacy Policy: https://melsflowers.au/policies/privacy-policy - Substitution Policy: https://melsflowers.au/pages/substitution-policy - Promotion Policy: https://melsflowers.au/pages/promotion-policy - Gift Certificate and Voucher Terms: https://melsflowers.au/pages/gift-card-voucher-terms - Complaints Handling Policy: https://melsflowers.au/pages/complaints - Reviews and Ratings Policy: https://melsflowers.au/pages/reviews-policy ## Contact & Operator - Brand: Mel's Flowers (https://melsflowers.au/) - Email: wecare@melsflowers.au - Phone (24/7): +61 1800 905 147 - Operator: Bloomex Pty Ltd (ABN 27 147 609 443), Level 9, 550 Bourke Street, Melbourne VIC 3000, Australia